Returns Policy
At California Girl Fine Jewelry, your satisfaction is our priority. Here's our returns policy to ensure a smooth and convenient experience:
- Please reach out to us within 48 hours of receiving your order to initiate the return process and request a prepaid return shipping label.
- Returned jewelry must be shipped back to us within one week from the date of your initial contact.
Please note that custom design jewelry is nonrefundable and cannot be returned.
Refund Process
We aim to process your refund promptly and efficiently. You can expect the following timeline for your refund:
- After handing your package, with the provided prepaid label, to USPS, you should anticipate receiving your refund within three weeks.
- This time frame encompasses the transit period for us to receive your return from the shipper (typically 5 to 10 business days), our processing time upon receiving the item (usually 3 to 5 business days), and your bank's processing time to fulfill our refund request (typically 5 to 10 business days).
If you need to initiate a return, please log in to your account, access the order through the "Complete Orders" link in the My Account menu, and select the "Return Item(s)" button. We will keep you informed via email regarding the status of your refund once we have received and processed the returned item.
Shipping
California Girl Fine Jewelry proudly offers worldwide shipping. While we endeavor to accommodate all orders, please be aware that certain products may have shipping restrictions or may not be eligible for international delivery.
To enhance your shopping experience, we provide complimentary shipping on all our exquisite jewelry pieces.
For further assistance or inquiries, please don't hesitate to [contact us](insert contact link).
Thank you for choosing California Girl Fine Jewelry. Your satisfaction is our utmost priority.